Ask for help


If our on-demand resources and workshops aren't quite what you need—or if your situation is a bit more urgent—we're here to help.

Let's get you connected with the right support. 
What do you need?

⎡ ⎤

I need assistance resolving a technical issue!

The U of A eClass Support team helps users troubleshoot technical issues with Canvas, and other learning tools like Zoom, Yuja, and WooClap.

For issues including (but not limited to):

  • system access
  • bugs
  • broken links
  • course migration

please visit the eClass Support page, where you can interact with a virtual assistant, call, or email for assistance:

You'll also find a list of (and workarounds!) on the IST eClass Support Knowledgebase.

⎡ ⎤

I need basic guidance on using Canvas features (e.g. how-tos).

Self-serve support is available directly from Canvas. Visit and click the white "Support" link in the lower-left corner of your browser window — this button opens a page overlay that provides context-sensitive information based on your current location in Canvas, tailored to your specific role.

If you haven't already, you may also wish to visit the Videos and how-tos resources page for additional resources.

⎡ ⎤

I need help leveraging Canvas to create engaging, effective courses.

The U of A Centre for Teaching and Learning offers one-on-one support—available by appointment during business hours—to help instructors design and deliver effective learning experiences using Canvas.

We can help with things like:

  • structuring your Canvas course and promoting student engagement

  • using Canvas to structure assessment, calculate grades, and deliver meaningful feedback

  • supporting inclusive design, academic integrity, and accessible course setup